Trouble shooting

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Trouble shooting services can be provided to assist in any stage of a load and performance test, from scripting, to shakeout, to full test execution.  With your permission, we can even use webex (see www.webex.com) to connect to appropriate Windows PCs in your test environment (that has access to the internet) to help sort out any technical problems that you may be encountering during execution.

Key Benefits

Fast resolution of most resolvable technical problems.  (Usually in minutes, not hours)
Reduce testing downtime.
Increase in-house testing capability.
Only pay for time taken to identify and resolve problem. (No contracts)

 

Trouble Shooting Assistance Form

Nature of problem.

LoadRunner (VUGen) Scripting problem.
Problem when attempting to run scripts in test environment (Shakeout)
Problem with execution.
Other Problem.

Who has already attempted to resolve this problem

Other team members.
Internal Support Staff.
External Support Facility (e.g. Mercury Interactive Support).
 

Name
Title
Company E-mail
Managers Name
Managers Title
Managers E-mail
Company
Company Address

(Please include COUNTRY)
Short Description of Problem

(One problem at a time please)
Actions already attempted

to resolve the problem.
Desired Outcome
Phone Number 

COST of SUPPORT:

$60 US Dollars (or equivalent) for each 15 minutes or part thereof.

First five minutes conversation or email exchange - FREE unless problem solved within five minutes.

An invoice will be submitted to you and your manager for approval and forwarding to your accounts payable department upon satisfactory provision of support.  Payment terms are 30 days from issue of invoice.

I have the required company authority to engage these support services.

Send mail to webmaster@loadtest.com.au with questions or comments about this web site.
Copyright © 2004 RPM Solutions Pty Ltd - abn 64 007 217 941             Last modified: August 04, 2004   
The content on this web page represents and demonstrates the way that RPM Solutions Pty Ltd understands and conducts load testing engagements.
This page is not an instructional guide - and RPM Solutions Pty Ltd does not take responsibility for the use of the information provided herein.